Tuesday, October 27, 2026
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Technology

iPhone Duo Owners Report Screen Problems Days After Launch

Some iPhone Duo owners are experiencing screen problems just days after the phone's launch, including lines and cracks on the screens.

Apple to replace iPhone Duos affected by screen problem
Source: BBC News Technology

Reports are emerging that some iPhone Duo handsets are experiencing screen problems just days after their highly-anticipated launch.

The issues appear to be affecting a small number of devices, with owners posting photos on social media showing lines and cracks on the screens of Apple's first foldable phone.

These photos, which have been circulating online, show various types of damage, including a device with lines across its right side and another with a crack running along the centre crease.

Some users have also reported hearing a crunching noise when opening their iPhone Duo devices.

Justin Lokos, one of the affected owners, shared an image of his broken phone alongside a new replacement handed to him by an Apple store in New York.

The recent issues with Apple's iPhone Duo have raised questions about the company's ability to produce high-quality foldable devices despite having significant resources and a well-managed supply chain.

Some analysts believe that even a company like Apple can experience teething problems when introducing new technology, as seen in its competitors' folding devices. The central hinge that holds together the Duo's 7.6-inch inner display is a complex piece of engineering that has been prone to flaws in other foldable phones.

This problem is not unique to Apple, with Samsung's first foldable phone, the Galaxy Fold, suffering from broken screens when it was released in 2019. Android users already have access to a wide range of foldable phones, which Apple developed over several years before releasing its own Duo model.

The Duo is also one of Apple's most expensive iPhones ever, with prices reaching up to £3,199 for the top-of-the-line models. As a result, how Apple handles this issue will not only affect its sales but also influence buyer confidence in the foldable phone category.

Apple has a significant customer base and retail network that can quickly replace faulty devices, but as it expands into 28 new markets on October 30th, it needs to clarify its warranty position to reassure potential buyers.

The iPhone Duo's innovative design has been met with excitement and curiosity from consumers worldwide.

When closed, the device bears a resemblance to a larger version of an existing iPhone model, but its true form is revealed when it opens up, transforming into a compact tablet-like computer.

Apple's decision to launch the Duo marks a significant shift in the company's product lineup, one that will undoubtedly be closely watched by competitors and customers alike.

Facts based on reporting originally published by BBC News Technology.

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