ChatGPT Work adopted by Uber's global workforce of 30,000 employees

Uber has announced that its entire global workforce of 30,000 employees will now be using ChatGPT Work, an enterprise-focused AI agent.

ChatGPT Work was introduced in July as a tool for corporate teams to deploy for various workflows, and Uber had initially piloted it with 1,000 employees earlier this year. This pilot saw the AI agent used across different departments at the company, including finance, operations, and product.

A significant proportion of the early adopters were non-engineers, making up around 80% of users. Sumanth Sukumar, Uber's VP of engineering, noted that these employees used ChatGPT Work for a wide range of tasks, from analyzing complex data to building personalized dashboards.

Sukumar explained that the AI agent was used by employees in various ways, including analyzing trends and developing recommendations based on operational data. It also helped with localizing training materials for different markets and languages, and with creating interactive dashboards to manage daily work.

The company's approach appears to be one of giving teams room to experiment with ChatGPT Work, rather than dictating how it should be used. Uber has paired 30 AI engineers with teams across the company, giving them two weeks to automate key parts of their job and identify opportunities for using the AI agent effectively.

The rollout of the ChatGPT AI agent to all 30,000 Uber employees is being closely monitored by the company, which has opted not to disclose how much it's spending on the initiative.

Instead of tracking specific metrics or costs, Uber will focus on observing how staff use the chatbot and what benefits they derive from it. This approach allows the company to gauge the effectiveness of the technology in real-world settings.

OpenAI worked closely with Uber to integrate the chatbot into its business operations, reflecting a significant shift in the company's strategy as it expands its reach into the enterprise sector.

This move comes as OpenAI competes with Anthropic for market share and influence, but the ChatGPT creator has quickly gained traction among business customers while other AI companies have struggled to keep pace.

Uber has made a significant move in embracing artificial intelligence, announcing that it will be using ChatGPT for all 30,000 of its employees. This integration is part of the company's efforts to streamline operations and improve productivity.

The decision comes as OpenAI continues to gain momentum among business customers, outpacing other AI companies in the market. With this move, Uber joins a growing list of major corporations adopting ChatGPT for their workforce, further solidifying its position as a leader in the industry.