Meghan Markle’s fans have been left disappointed after placing a pricy order of her new $28 honey — only to be told that they will not be receiving the products.
The Duchess of Sussex, 43, last week celebrated the official launch of her delayed lifestyle brand, As Ever, by releasing a handful of products on its website.
The “Suits” alum’s items included a limited-edition $28 wildflower honey with honeycomb, $12 herbal teas (hibiscus, peppermint and lemon ginger), $14 crepe mix and shortbread cookies with $15 flower sprinkles.
But less than an hour after the items went live, the entire stock had sold out due to overwhelming demand.
Moments later, some unlucky shoppers received an email saying the products were already sold out when they placed their orders.
Instead, customers were told they would be getting full refunds as well as another As Ever item of their choice for the inconvenience.
“The excitement created a volume of traffic on the site that even we couldn’t have anticipated (with everything selling out in an hour),” an email from the company read.
“The orders were happening so quickly that the backend of the site didn’t have a chance to keep up. The Limited-Edition Honey that you purchased was, unfortunately, already sold out.”
“We are working on replenishing inventory and will gladly send you an item of your choosing to thank you for your understanding,” the message added.
The note also included a personal message from the former actress.
“Dear friend,” Markle wrote, according to screenshots of the email shared by shoppers online. “My goodness, what a whirlwind this week has been! Thank you so much for the support. It really means so much to me.”
“I was so sorry to hear about what happened with your order, and that due to overselling we are not able to get you the Limited-Edition Honey. Please know the team worked very hard in every department, and felt just as sad when we learned what had happened.”
The mom of two promised fans they would be the first to receive items from the company’s next drop.
“No need to order, it will come to you in the mail as a gift from me,” she added in the note.
Markle’s soon fans rushed to social media to praise the former working royal for “excellent customer service.”
“Omg!! So….I refreshed the #AsEver page so much that I caused a glitch in the matrix (IYKYK). The honey I thought I ordered is sold out. Received this message from #MeghanSussex #AsEverMeghan,” one fan wrote on X.
Another added, “I got the same email as well. I am sad about the honey, but I’m genuinely happy that their launch was such a huge success!”
[Notigroup Newsroom in collaboration with other media outlets, with information from the following sources]
