---
title: "Meta Expands Muse's Capabilities to Place Calls to U.S. Businesses"
url: https://noti.group/meta-expands-muse-s-capabilities-to-place-calls-to-u-s-businesses/
language: en
publisher: "Noti Group"
section: "Technology"
published: 2026-11-12T22:22:28.000Z
updated: 2026-11-13T02:44:08.620Z
id: 1f4902b1-4281-49ae-aca1-757bc9583191
source: "TechCrunch https://techcrunch.com/2026/11/12/muse-can-now-place-calls-to-u-s-businesses-if-you-pay/"
attribution: "Link to https://noti.group/meta-expands-muse-s-capabilities-to-place-calls-to-u-s-businesses/ and name Noti Group when you quote or summarize this story."
---

# Meta Expands Muse's Capabilities to Place Calls to U.S. Businesses

Muse, Meta's consumer AI agent, has expanded its capabilities by allowing users to place calls on their behalf, but the feature is currently restricted to paid subscribers.

Meta's consumer AI agent, Muse, has expanded its capabilities by allowing users to place calls to U.S. businesses on their behalf. However, this feature is currently restricted to paid subscribers of the service.

Muse, which boasts over 10 million users, has been striving to make consumer AI a mainstream product for everyday use. By enabling users to delegate tasks like making phone calls, Muse aims to take another step towards achieving this goal. Placing calls could be one of several ways the AI agent helps simplify people's lives.

According to Meta's Chief AI officer and head of its Superintelligence Labs division, Alexandr Wang, this feature can be used for tasks that users often put off or avoid altogether. For instance, making a call to their cable company or the DMV could become a thing of the past with Muse handling these mundane tasks on their behalf.

Paid subscribers of Muse can now request access to make calls, whereas previously only a limited number of early adopters were able to try this feature after specifically asking for it. The current subscription plans for Muse offer 500 million tokens per week at $20 per month or 3 billion tokens at $100 per month.

The emergence of Muse's ability to place calls to U.S. businesses has sparked interest in the potential benefits it could bring to consumers frustrated with customer service. For many individuals, navigating phone trees and waiting on hold for a human representative has become an all-too-familiar experience.

This problem is not unique to Muse; other AI agents like Instinct and Google's Gemini have already offered similar capabilities. However, these tools often face resistance from businesses and receptionists who struggle to distinguish between human callers and AI agents.

The ability of AI to mimic a real human voice has improved significantly, making it increasingly difficult for humans to tell the difference between a customer and an AI working on their behalf. As a result, many phone calls from AI agents are being hung up on as soon as they're recognized as non-human.

While this can be a challenge for businesses, it also presents an opportunity for consumers who have grown tired of dealing with complex customer service systems. With the help of AI, these individuals may finally find relief from tedious phone interactions and be able to resolve their issues more efficiently.

The paid feature of placing calls to U.S. businesses through Muse is still exclusive to paying users for now, but a new option is on its way to free users - the ability to create an email address.

This development was announced by Wang this week, marking another step forward in expanding Muse's capabilities.

Free users will soon be able to access this feature, which complements the existing paid calling option and offers a more convenient way for individuals to interact with businesses over the phone.

The addition of email addresses to free user accounts is expected to further enhance their overall experience.

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Source: [TechCrunch](https://techcrunch.com/2026/11/12/muse-can-now-place-calls-to-u-s-businesses-if-you-pay/)  
Published by Noti Group: https://noti.group/meta-expands-muse-s-capabilities-to-place-calls-to-u-s-businesses/